2009 present


Account Manager

Customer Support / Project Management

  • Working with a team of web developers and designers on a variety of website projects
  • Interfacing between the client and web design and development team
  • Responsible for testing and quality assurance prior to website launch
  • Working with activeCollab software project management system to track tasks and ensure requirements are complete on time and within budget
  • Worked on large accounts such as the Ottawa Hospital, Canadian Federation of Agriculture, Ottawa University and Associations of Canadian Community

Technical Support

  • Communicating technical issues with development team
  • Migrating websites from server to server
  • Exporting, importing and connecting MySQL databases
  • Managing websites residing within a Linux OS environment through cPanel and Plesk Panel UI
2004 2005

Bowdens Media Monitoring

Supervisor of the PCO and PMO client account
  • Managed 4 employees to ensure all deadlines are met daily
  • Trained new hires on the NewBase software for making article selection from Canadian and Foreign newspapers
  • Developed strategies on budgeting time to meet 3 daily deadlines(6am,8am,10am)
  • Motivated employees in my team which resulted in better time management skills, and equated to the client receiving all packages on time
  • Responsible for computer network issues to make sure NewBase system is running at all times
  • Responsible for preparing client invoice on a monthly basis
2000 2004

Bowdens Media Monitoring

Reader for PCO and PMO client account
  • Responsible for scanning and reading all Canadian and Foreign newspapers using NewBase software
  • Dividing the newspaper articles into Federal/Provincial stories and major international stories
  • Due to recognition of going above and beyond by General Manager, received promotion to Supervisor of client account


2006 2008

Algonquin College

Application Programmer
2005 2006

CDI College

Web Design


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